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Privacy Policy
We do not rent, sell or distribute any information
that you provide to us on the orderform, or the web contact
form.
If you choose Custom Cheer Mix to edit a mix
that was previously made by another Company, this mix will
remain yours and only yours.
Terms
1. Payment
- Full payment must be received and cleared
before any media (CD's and Mp3's) are sent to you
- we accept Checks, Money Orders, Credit
Cards and Purchase Orders
- Rush Orders require full payment up
front before your mix even starts the production phase
- You agree to pay any late charges that
are incurred from outstanding/late Invoices or any other
charges that may apply to your order (eg. Rush Order Fees,
etc....)
- Acceptance of your mix in digital format
assumes completion of your mix.
- International Orders: We reserve
the right to limit any and all Pay Pal transactions to the
U.S. only. If you are a returning Customer from a Country
outside of the U.S., this does not apply to you.
2. Cancelled Orders
- If you wish to cancel
your order, you can do so by contacting Customer Service.
Orders can not be cancelled by you when your mix
is already in the production phase
- We reserve the right
to terminate any order. In the event that your order
has been cancelled, you will be notified by us
- When you place your order, you will receive
an order confirmation which is emailed to you within 24
to 48 hours of us receiving your order. Your order will
be cancelled immediately if:
1. your response is not received back for confirming the
order
2. and/or we receive bounce backs from your email server
concerning a false email address
3. Refunds
- We do not give refunds on a finished product.
Every mix is Custom Made, and alot of time and energy has
gone into each mix. If you have pre-paid for our services,
and your order has been cancelled, yes, you will receive
a full refund for the amount that you have paid
- Rush Fee Refunds will be issued if we do
not meet the date that you need your music by or
if your music is not complete in the Rush Order time frame
made by Custom Cheer Mix, LLC. Depending on the time of
the year, this can range anywhere from 2 to 4 weeks
4. Schools and Purchase Orders
- If more than one squad is placing an order
from the same School, on the same Purchase Order, all of
these orders must be placed at the same time
- Absolutely no mix will be sent out until
full payment has been received from your School
- If your School is paying for your music,
we will send your Invoice to you immediately. You must then
print the Invoice, and request a Purchase Order. Completion
dates maybe delayed until we receive a P.O. from your school
5. Terms of Use
- When you order from Custom Cheer Mix, you
are only paying for the time, energy and the creativity
that goes into each mix
- You understand that you are only compensating
Custom Cheer Mix for the time it took to make your mix,
and you do own a copy of the music that you have selected
to use in your mix
- You will be held liable for any
occurance that may arise from the use of your music
- You agree to use the benefits of
this service in a private, non-profit manner
- In the event that you request a
song to be used in your mix that we do not have, you will
be required to send it in via email, or CD
6. Revisions - Once your mix
is complete, you will have the option of revising the mix
to your liking (if needed). You will be allowed 1 revision
for free. Depending on the time of year, your revision can
take up to 2 weeks to complete.
- Full payment must
be received before your revisions are started!
- There will be a $50 Charge for each
song that you requested to use in your mix, but then decide
to have it removed
Revisions on
a Rush Order
- your mix WILL be complete on the date that
we give you, or that you provide to us. Any revisions
that are completed after this date will still be considered
a rush order.
- On non-rush orders, you will have
10 working days upon completion of your music to request
any edits/revisions to be complete. Revisions that are requested
after the time period of 10 days will be charged an additional
$50.00.
7.Release
- We will not be held responsible for any
lossed profits, damaged equipment, missed competitions or
anything else due to the use of this website and/or our
services or media formats
- We will not be held responsible for
any occurance which revolves around email. All of your emails
are responded to in a very timely manner. In any event that
you do not receive a response in your inbox (because it
ended up in your Bulk/Junk Mail folder), we will not be
held responsible for issues which may occur, to include:
1. your mix being delayed, even if it is a rush order.
2. missed competitions
All of your emails and phone calls are answered and/ or
returned very quickly
When you place your order with Custom Cheer
Mix, you agree, and will abide by The Terms above.
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