CUSTOM CHEER MIX, LLC - CHEER MUSIC MIXES

TERMS

Privacy Policy:
We do not rent, sell or distribute any information that you provide to us on the orderform, or the web contact form.

If you choose Custom Cheer Mix to edit a mix that was previously made by another Company, this mix will remain yours and only yours.

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Rush Orders:
1. Rush Orders require full payment up front. The 10 day rush service will start counting once the full payment has been received and not when your order was received.

2. Any rush order that is not completed by the date given will be
refunded the rush fee only

3. If you require any revisions on a rush order, there will be no
refunds for revisions that take longer than the date of completion, since the rush service was already performed

4. Rush Orders require full payment up front before your mix even starts the production phase

Payment:
1. Schools are required to submit a Purchase Order before the mixing service starts.

2. Full payment must be received before any revisions start or before any mp3s, or Cds are sent to you. You will have the opportunity to listen to your music in its entirety through a special flash player that will be located on your account page. Once your music has been paid for, you will be able to download it from a link that is also located on your page.

3. Failure to submit payment will cause your mix to be made available to others. This will make up the cost of your mix. We can not stress enough about the amount of time that is invested into each mix. We do not "brush off" those who fail to pay. You and your organization will be banned from our service and placed on our blacklist. We rather use our time to work with honest teams

4. We give you 10 days to submit your payment for the services that were completed. In the event that you fail to submit your payment by the given date, a 10% late fee will be added. Your mix will not be released to you until this added fee has been successfully paid. Once 15 days pass, we reserve the right to sell the mix to multiple squads to make up the cost of your mix. We may waive this fee if we are promptly notified via email or phone call about a late payment.

5. If you have fees added to your invoice (late invoice fee, additional revisions, etc..) your music will not be released to you until they have been paid in full.

Refunds:
1. There are no refunds on finished productions. We invest a lot of time into every mix. If you pre paid for a Rush Order, and the music was not completed within 10 days of receiving your full payment, you will receive a FULL refund for the Rush Fee only.

Revisions:
1. Our Policy is to allow one free revision per order. If you require additional revisions, an additional charge of $50 will be added per request.

2.A Revision is a change to your music within the framework of the original mix. If you choose to add or remove a song in the mix, this can not constitute as a "Free Revision" since the song addition was not within the framework of the original mix.
If you choose to remove a song that you initially requested to use in your mix, there will be a $50 charge per song to have removed and replaced. We invest a lot of time blending the songs in creating your mix. Your mix will be made available to you once any other fees have been paid for. When ordering your music, we ask that you are fully prepared and know what you want in your mix, and that you have communication between all of the Coaches and Choreographer (s).

3. Revisions will be performed when the full payment has been received.

4. On regular (non-rush) orders, you will have 10 working days upon completion of your music to request any edits/revisions to be complete. Revisions that are requested after the time period of 10 days, or after you already approved the mix (and/or your Cds or mp3 have been sent to you), will be charged an additional $50.00.

5. A new mix does not constitute as a free revision! Your free revision will apply to sound effect relocations and moving a few songs. We give you the option of listing the order of your songs and choosing your song selections. You can not remove a song that you initially selected as a free revision. There will be a $50 charge per song to have removed and replaced. When creating your Custom Mix, we carefully follow your order form.

Cancelled Orders:
1. If you wish to cancel your order, you can do so by contacting Customer Service. Orders can not be cancelled by you when your mix is already in the production phase

2. We reserve the right to terminate any order. In the event that your order has been cancelled, you will be notified by us.

3. When you place your order, you will receive an order confirmation which is emailed to you within 24 to 48 hours of us receiving your order. Your order will be cancelled immediately if:
a. Your response is not received back for confirming the order
b. Or we receive bounce backs from your email server concerning a false email address

Purchase Orders:
1. If more than one squad is placing an order from the same School, on the same Purchase Order, all of these orders must be placed at the same time

2. Absolutely no mix will be sent out until full payment has been received from your School

3. If your School is paying for your music, we will send your Invoice to you immediately. You must then print the Invoice, and request a Purchase Order. Completion dates maybe delayed until we receive a P.O. from your school

Release:
1. We will not be held responsible for any lossed profits, damaged equipment, missed competitions or anything else due to the use of this website and/or our services or media formats.

2. We will not be held responsible for any occurance which revolves around email. All of your emails are responded to in a very timely manner. In any event that you do not receive a response in your inbox (because it ended up in your Bulk/Junk Mail folder), we will not be held responsible for issues which may occur, to include:
a. your mix being delayed, even if it is a rush order.
b. missed competitions
All of your emails and phone calls are answered and/ or returned very quickly.

By submitting your order, you accept and agree upon these terms and policies of Custom Cheer Mix, and you understand the contents of the terms and policies page.

We work with Cheerleading Squads and Dance Teams from all over the world each year. With these terms in effect, it allows us to better serve you, and other Coaches whose music is on our schedule.

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CUSTOM CHEER MIX, LLC | LAND O LAKES, FLORIDA
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